Terms of service

 

OVERVIEW : This website is operated by Zuky Hub. Throughout the site, the terms “we”, “us” and “our” refer to Zuky Hub. This website, including all information, tools, and services available from this site to you, the user, is conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - ACCURACY, COMPLETENESS, AND TIMELINESS

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 3 - MODIFICATIONS TO SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 4 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or replacement strictly according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

SECTION 5 - STRICT NO-CANCELLATION POLICY

CRITICAL CLAUSE : Because our system utilizes automated fulfillment structures to ensure rapid processing, orders enter processing immediately upon completion of checkout. Consequently, we cannot accommodate requests for order cancellations, modifications, or address rerouting once an order is placed. If you no longer wish to receive the items or made an error in your selection, you must receive the physical package and initiate a standard replacement or store credit claim via our official pipeline as detailed in our Return Policy.

SECTION 6 - BILLING AND ACCOUNT ACCURACY

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 7 - INTERNATIONAL LOGISTICS & DELIVERY ASSUMPTION

By purchasing from Zuky Hub, you acknowledge that your order may be fulfilled through global logistics hubs. Standard international shipping takes an estimated 15 to 20 business days to arrive depending on the destination region.

Tracking Responsibilities : The customer is solely responsible for monitoring the tracking data provided via email.

Delivery Issues : Zuky Hub is not responsible for packages that are marked as "Delivered" by the local postal carrier but claimed as missing by the customer.

Failed Deliveries: If a package is returned to sender or held by the local courier due to an incorrect address provided by the customer, or due to a customer refusing delivery at the door, the customer forfeits the transaction value. No store credit or replacements will be issued for customer negligence.

SECTION 8 - MANDATORY TRANSIT EVIDENCE (ANTI-FRAUD)

To maintain the safety and integrity of our global customer base, Zuky Hub enforces a strict anti-fraudverification policy:

Claims for Shortages or Damages : Any customer claim stating that a package arrived with missing items, an empty box, or damaged components must be accompanied by a continuous, unedited unboxing video. 

Video Requirements : This video must clearly display the sealed exterior of the package, the printed shipping label with legible details, and the physical opening of the package to expose the interior contents.

Exclusion : Claims submitted without this definitive digital asset verification will be automatically dismissed by our legal team and payment processing compliance department.

SECTION 9 - THIRD-PARTY TOOLS AND LINKS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - LIMITATION OF LIABILITY

In no case shall Zuky Hub, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, or loss of data. Our liability shall be limited to the maximum extent permitted by law, capping strictly at the total transaction value of the product purchased.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Zuky Hub and our parent, subsidiaries, affiliates, partners, officers, and directors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third- party due to or arising out of your breach of these Terms of Service.

SECTION 13 - SEVERABILITY & TERMINATION

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

SECTION 14 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws governing international e-commerce commercial protocols, subject to the jurisdiction of the operating country of registration for Zuky Hub's financial infrastructure.

Questions about the Terms of Service should be directed to our compliance team at support@zukyhub.com.

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